Watches:

All Citizen, ESQ, Timex, Disney and Lorrus watches have original manufacturers' warranty.

Since we offer our watches at such low prices, some companies will not grant us the label "AUTHORIZED DEALER". And some of them insist that all warranty service be handled through our trained staff at our expense.

Any watch purchased through us is guaranteed by us for a period of two years from the date of purchase.

In order to provide you with the best possible price on your watch purchase, our vendors must protect the sources of supply. This is why Tag Heuer watches may be without serial numbers. 

SINCE WE ARE NOT AUTHORIZED DEALERS FOR SOME BRANDS, THIS LIMITED WARRANTY IS ONLY VALID BY US, AND WILL NOT BE HONORED BY ANY OTHER AUTHORIZED DEALER OR AUTHORIZED JEWELER. This limited warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage if the timepiece is a non-water-resistant model, nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by us.  

IF YOUR WATCH IS A SCREW DOWN MODEL, MAKE SURE THE CROWN IS FULLY SCREWED DOWN AFTER ADJUSTING FOR DAY, DATE OR TIME, TO ENSURE WATER RESISTANCE. 99% OF WATER DAMAGE HAPPENS WHEN YOU FORGET TO SCREW DOWN THE CROWN AFTER ADJUSTMENT. THIS IS NOT COVERED BY THE WARRANTY. IF YOU SEND YOUR WATCH BACK FOR WATER DAMAGE, WE WILL PRESSURE TEST WATER RESISTANCY WHEN WE RECEIVE YOUR WATCH TO ENSURE THE WATER DAMAGE WAS NOT CAUSED BY FORGETTING TO SCREW DOWN THE CROWN.

If your watch is defective upon receipt, which is very very rare, we will gladly have the watch picked up by sending you a "UPS Call Tag". This means that UPS will come to your door and pick up your watch from your home or work at no extra charge to you.

If your watch becomes defective after wearing it, YOU will be responsible for all shipping charges which may vary according to the UPS shipping method you would like to use. From our experience, we recommend these three very important steps.

1) Make sure you get an R/A number (Return Authorization Number) BEFORE you send the watch back. Any package without an R/A number will be refused, and you will have paid shipping twice. SO PLEASE DO NOT FORGET THE R/A NUMBER.

2) Make sure you send the watch via UPS, FedEx or U.S. Mail and DO NOT FORGET to request a TRACKING NUMBER. If we do not receive your package, YOU will have to settle with the Carrier.

3) Make sure you insure the package and hold on to the tracking number. Do not send any watch or watches without insuring them with the carrier.

We hope your Watch never becomes defective, but if it does, you will receive the best and fastest service in the industry.

We can also offer to have your watch picked up by UPS from your home or office for a nominal fee. If your watch is defective upon receipt, which is very very rare, there is no charge for this service.

Once we receive your defective watch, we will ship it back to you at our expense.

If your Timex watch becomes defective, please log to:

http://www.timex.com/html/help_warranty.html

for more information. The owner of the watch will need to send the watch straight to Timex. Timex watches are fixed through Timex Corporation only and JewelsMall.com would not be able to offer more than what Timex Corporation offers. The Timex Hotline is 1-800-448-4639, please call them for any questions. 

Jewelry:  Have lifetime guarantee against manufacturers defect.  This guarantee does not cover misuse or wear and tear.  If you receive a damaged Jewelry order due to shipping, please inform us and send the package back to us exactly as it was received. In order to receive credit, on Jewelry that was damaged due to shipping, you will have to send us back the package and jewelry box within 10 days from the day you received the order (or 15 days if the jewelry in not damaged). Refunds will be issued after we receive the goods. However, it is very unlikely that any jewelry will be damaged since we use very strong shipping boxes for shipping, and all jewelry are double packaged.

All other product:  We offer 1 year warranty against manufacturers' defects. Ultrasonic cleaner has 30 Day money back guarantee and 1 Year warranty; Buyer pays return shipping.

warranty